TERMS AND CONDITIONS

We have compiled this guideline to ensure our customers are given the support they need throughout the process from ordering to caring for your Bonobo products.

PRICE / QUOTATIONS

All products are priced and processed in Ghana cedis or USD.
All products are priced ex-factory. Additional fees apply for delivery/freight and installation.
Quotations are valid for 7 days.

PLACING AN ORDER

THERE ARE THREE WAYS TO PURCHASE A BONOBO PIECE

PICK OUR DESIGNS:  Choose a product design from our Catalogue or social media channels and we will be happy to recreate it for you!

GET CREATIVE:  We love working together with you on creating your dream piece - one that fits Bonobo’s style. Together we will agree on the design and the details.

SHOWROOM:  We can’t wait to welcome you to our showroom! Pass by and discover beautiful pieces, which you will be able to purchase on the spot and take home or have us deliver it to your doorstep.

A confirmation invoice will be sent to you outlining the details of your order.
All product specifications, information and terms and conditions must be read and agreed upon by the client before proceeding with the order.
BONOBO CONCEPT STORE proceeds with your order as per your order confirmation, unless we receive a written notification of any requested changes within 48 hours.

PAYMENT

A minimum deposit of 50% is required to commence an order, 70% for projects. Deposits are non-refundable. The balance is due upon completion of the item(s) and prior to delivery or pickup. Goods remain the property of BONOBO CONCEPT STORE until full payment has been received.
Full payment is required when purchasing the products available in the showroom.

MOMO / CASH / TRANSFER / CHEQUE

Transfer details:

Account Number: 600017219960

SWIFT CODE: SSEBGHAC

BONOBO CONCEPT STORE

SOCIETE GENERALE EAST LEGON BRANCH

MOMO number: +233-555522101

Name: Peter-Pierrot Fouilleron

ORDER AMENDMENTS OR CHANGES

Any changes made to confirmed orders must be sent in writing. We cannot guarantee that the requested changes can be made, but we will do our best.
Changes may incur extra fees.
Cancelled orders will forfeit any deposit previously placed by the customer.

LEAD TIMES

Lead times will vary depending on the item ordered and quantity specified. Our team will notify you of the lead time upon placement of your order.

DELIVERY

A member of the BONOBO team will be in touch to arrange delivery once an order is complete, and the balance has been received.
Delivery costs will differ depending on the item(s) ordered, item quantity and delivery location.
Any problematic delivery access (e.g. stairs, access, delivery dock, lift etc), must be discussed with the team prior to placing your order.

INSPECTION

All items must be inspected on arrival. Any damage or defect considered to already have been present on the day of arrival must be notified to BONOBO within 24 hours of receipt. We will not be responsible for any damage unless we are notified within this time period.
Claims that the item has been damaged or has a defect will not be considered legitimate if the item appears to have been involved in an accident, negligence, irregular use, wear and tear.

RETURNS

Please select your items carefully as we do not accept returns if you simply change your mind or make a wrong decision. If you wish to return an item because it is damaged or faulty this claim must be made within 24 hours of receiving product.